--- title: ATG Fuel For Thought | Technology (3) description: Technology | The latest on transportation, logistics, technology and industry trends. (3) image: https://www.armstrongtransport.com/hubfs/Stock%20images/Stock%20Images/backgrounds/truck-sunset.png --- - Categories ** - Follow Us ** - ** [Subscribe](https://www.armstrongtransport.com/blog-subscription) - [**](https://www.facebook.com/ATGFR8/) - [**](https://www.linkedin.com/company/armstrong-transport-group) - [**](https://www.instagram.com/atgfr8/) ATG Fuel For Thought The latest on transportation, logistics, technology and industry trends. [Subscribe](https://www.armstrongtransport.com/blog-subscription) - Categories - Social - [**](https://www.facebook.com/ATGFR8/) - [**](https://www.linkedin.com/company/armstrong-transport-group) - [**](https://www.instagram.com/atgfr8/) - ** - [Subscribe](https://www.armstrongtransport.com/blog-subscription) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) [Carrier Relations](https://www.armstrongtransport.com/blog/topic/carrier-relations) | [Agency Ownership](https://www.armstrongtransport.com/blog/topic/agency-ownership) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Safety](https://www.armstrongtransport.com/blog/topic/safety) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ How Freight Agents Use Check Calls to Enhance Customer Service ](https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) By: [Scott Watanabe](https://www.armstrongtransport.com/blog/author/scott-watanabe) October 7th, 2021 As port congestion and other challenges continue to strain the supply chain, it's more important than ever to provide real-time track and trace capabilities. For customers, it's ... [Read More](https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) - [**](https://twitter.com/intent/tweet?text=How+Freight+Agents+Use+Check+Calls+to+Enhance+Customer+Service&url=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service&title=How+Freight+Agents+Use+Check+Calls+to+Enhance+Customer+Service&summary=This+post+covers+what+check+calls+are%2C+why+it%E2%80%99s+essential+to+complete+them+in+tandem+with+track+and+trace+technology%2C+and+how+you+can+conduct+better+check+calls.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/a-first-look-at-armstrong-academy-qa-with-training-director-greg-smith) [Insider](https://www.armstrongtransport.com/blog/topic/insider) | [Agency Ownership](https://www.armstrongtransport.com/blog/topic/agency-ownership) | [ATG News](https://www.armstrongtransport.com/blog/topic/atg-news) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Agent Program](https://www.armstrongtransport.com/blog/topic/agent-program) | [Recruiting](https://www.armstrongtransport.com/blog/topic/recruiting) ## [ A First Look at Armstrong Academy: Q&A with Training Director Greg Smith ](https://www.armstrongtransport.com/blog/a-first-look-at-armstrong-academy-qa-with-training-director-greg-smith) By: [Taylor Borum](https://www.armstrongtransport.com/blog/author/taylorborum) October 5th, 2021 After months in the making, we're just weeks away from releasing Armstrong Academy, our first-ever centralized training resource for freight agent partners and employees. In our ... [Read More](https://www.armstrongtransport.com/blog/a-first-look-at-armstrong-academy-qa-with-training-director-greg-smith) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/a-first-look-at-armstrong-academy-qa-with-training-director-greg-smith) - [**](https://twitter.com/intent/tweet?text=A+First+Look+at+Armstrong+Academy%3A+Q%26A+with+Training+Director+Greg+Smith&url=https://www.armstrongtransport.com/blog/a-first-look-at-armstrong-academy-qa-with-training-director-greg-smith&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/a-first-look-at-armstrong-academy-qa-with-training-director-greg-smith&title=A+First+Look+at+Armstrong+Academy%3A+Q%26A+with+Training+Director+Greg+Smith&summary=This+Q%26A+offers+insight+into+Armstrong+Academy%2C+our+new+standardized+training+resource%2C+and+spotlights+our+Director+of+Training+and+Development%2C+Greg+Smith%2C+tasked+with+putting+it+together.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/a-first-look-at-armstrong-academy-qa-with-training-director-greg-smith) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/how-ux-designers-help-freight-brokers-transform-logistics-management) [Carrier Relations](https://www.armstrongtransport.com/blog/topic/carrier-relations) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Agent Program](https://www.armstrongtransport.com/blog/topic/agent-program) | [Shippers](https://www.armstrongtransport.com/blog/topic/shippers) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ How UX Designers Help Freight Brokers Transform Logistics Management ](https://www.armstrongtransport.com/blog/how-ux-designers-help-freight-brokers-transform-logistics-management) By: [Andrea Weissenbuehler](https://www.armstrongtransport.com/blog/author/andrea-weissenbuehler) September 30th, 2021 User experience (UX) focuses on consumer interactions with businesses, products, and services through websites and applications. As a leading logistics services provider, ... [Read More](https://www.armstrongtransport.com/blog/how-ux-designers-help-freight-brokers-transform-logistics-management) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/how-ux-designers-help-freight-brokers-transform-logistics-management) - [**](https://twitter.com/intent/tweet?text=How+UX+Designers+Help+Freight+Brokers+Transform+Logistics+Management&url=https://www.armstrongtransport.com/blog/how-ux-designers-help-freight-brokers-transform-logistics-management&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/how-ux-designers-help-freight-brokers-transform-logistics-management&title=How+UX+Designers+Help+Freight+Brokers+Transform+Logistics+Management&summary=This+blog+post+examines+user+experience+%28UX%29+design%3A+what+it+is%2C+why+it%27s+essential%2C+and+how+Armstrong+incorporates+UX+design+principles+in+its+proprietary+TMS.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/how-ux-designers-help-freight-brokers-transform-logistics-management) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/how-product-managers-help-freight-brokerages-drive-growth) [Agency Ownership](https://www.armstrongtransport.com/blog/topic/agency-ownership) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ How Product Managers Help Freight Brokerages Drive Growth ](https://www.armstrongtransport.com/blog/how-product-managers-help-freight-brokerages-drive-growth) By: [Christina Burgess](https://www.armstrongtransport.com/blog/author/christina-burgess) April 14th, 2021 There’s no denying that technology advancement and digital transformation are taking the transportation and logistics (T&L) industry by storm. Technology-driven freight ... [Read More](https://www.armstrongtransport.com/blog/how-product-managers-help-freight-brokerages-drive-growth) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/how-product-managers-help-freight-brokerages-drive-growth) - [**](https://twitter.com/intent/tweet?text=How+Product+Managers+Help+Freight+Brokerages+Drive+Growth&url=https://www.armstrongtransport.com/blog/how-product-managers-help-freight-brokerages-drive-growth&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/how-product-managers-help-freight-brokerages-drive-growth&title=How+Product+Managers+Help+Freight+Brokerages+Drive+Growth&summary=The+product+manager+role+is+relatively+new%2C+but+growing+in+popularity.+Learn+how+technology-driven+freight+brokerages+are+leveraging+product+professionals+to+drive+growth.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/how-product-managers-help-freight-brokerages-drive-growth) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/10-steps-to-help-product-managers-succeed-at-high-growth-organizations) [Agency Ownership](https://www.armstrongtransport.com/blog/topic/agency-ownership) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ 10 Ways Product Managers Can Succeed at High-Growth Organizations ](https://www.armstrongtransport.com/blog/10-steps-to-help-product-managers-succeed-at-high-growth-organizations) By: [Christina Burgess](https://www.armstrongtransport.com/blog/author/christina-burgess) April 7th, 2021 If a Product Manager (PM) isn't working a minimum of 50 hours per week, they're not putting in enough effort. So say a few popular leaders of the Product community. [Read More](https://www.armstrongtransport.com/blog/10-steps-to-help-product-managers-succeed-at-high-growth-organizations) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/10-steps-to-help-product-managers-succeed-at-high-growth-organizations) - [**](https://twitter.com/intent/tweet?text=10+Ways+Product+Managers+Can+Succeed+at+High-Growth+Organizations&url=https://www.armstrongtransport.com/blog/10-steps-to-help-product-managers-succeed-at-high-growth-organizations&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/10-steps-to-help-product-managers-succeed-at-high-growth-organizations&title=10+Ways+Product+Managers+Can+Succeed+at+High-Growth+Organizations&summary=Explore+the+ten+steps+PMs+can+take+to+avoid+the+common+pitfalls+of+working+in+high-growth+environments.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/10-steps-to-help-product-managers-succeed-at-high-growth-organizations) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/opportunity-cost-of-owning-a-freight-brokerage) [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Agent Program](https://www.armstrongtransport.com/blog/topic/agent-program) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) ## [ The Opportunity Cost of Owning a Freight Brokerage ](https://www.armstrongtransport.com/blog/opportunity-cost-of-owning-a-freight-brokerage) By: [Tom Milosavljevich](https://www.armstrongtransport.com/blog/author/tom-milosavljevich) November 24th, 2020 Owning a successful freight brokerage is a demanding, 24/7 job that assumes a particular appetite for risk and requires a vision for continued growth. While brokerage ownership ... [Read More](https://www.armstrongtransport.com/blog/opportunity-cost-of-owning-a-freight-brokerage) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/opportunity-cost-of-owning-a-freight-brokerage) - [**](https://twitter.com/intent/tweet?text=The+Opportunity+Cost+of+Owning+a+Freight+Brokerage&url=https://www.armstrongtransport.com/blog/opportunity-cost-of-owning-a-freight-brokerage&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/opportunity-cost-of-owning-a-freight-brokerage&title=The+Opportunity+Cost+of+Owning+a+Freight+Brokerage&summary=Ask+these+deceptively+simple+interview+questions+the+next+time+you+connect+with+a+freight+agent+recruiter%21) - [**](mailto:?body=https://www.armstrongtransport.com/blog/opportunity-cost-of-owning-a-freight-brokerage) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/5-questions-every-freight-agent-should-ask-recruiters) [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Agent Program](https://www.armstrongtransport.com/blog/topic/agent-program) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) ## [ 5 Questions Every Freight Agent Should Ask Recruiters ](https://www.armstrongtransport.com/blog/5-questions-every-freight-agent-should-ask-recruiters) By: [Tom Milosavljevich](https://www.armstrongtransport.com/blog/author/tom-milosavljevich) November 23rd, 2020 Whether you are a freight agent in a role that you currently love or actively seeking employment, it’s likely that you will engage with an agent recruiter. Recruiters are tasked ... [Read More](https://www.armstrongtransport.com/blog/5-questions-every-freight-agent-should-ask-recruiters) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/5-questions-every-freight-agent-should-ask-recruiters) - [**](https://twitter.com/intent/tweet?text=5+Questions+Every+Freight+Agent+Should+Ask+Recruiters&url=https://www.armstrongtransport.com/blog/5-questions-every-freight-agent-should-ask-recruiters&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/5-questions-every-freight-agent-should-ask-recruiters&title=5+Questions+Every+Freight+Agent+Should+Ask+Recruiters&summary=Ask+these+deceptively+simple+interview+questions+the+next+time+you+connect+with+a+freight+agent+recruiter%21) - [**](mailto:?body=https://www.armstrongtransport.com/blog/5-questions-every-freight-agent-should-ask-recruiters) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/how-freight-brokerages-can-successfully-adopt-technology) [Agency Ownership](https://www.armstrongtransport.com/blog/topic/agency-ownership) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) ## [ 3 Ways Freight Brokerages Can Successfully Adopt Technology ](https://www.armstrongtransport.com/blog/how-freight-brokerages-can-successfully-adopt-technology) By: [Vamsi Tirnati](https://www.armstrongtransport.com/blog/author/vamsi-tirnati) October 27th, 2020 For decades, freight brokers have felt the impact of the industry moving faster than their capabilities allow. Our rapid pace, always-on world requires modern technologies to ... 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