Last Updated: July 13, 2026
Armstrong (“Armstrong,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our online tools, request quotes, create or use an account, place or track shipments, pay invoices, communicate with us, or use our related services, including text message communications.
This Privacy Policy is intended to serve as our general U.S. privacy notice and our notice at collection for residents of states with comprehensive privacy laws. Certain rights described below apply only where required by applicable law.
We may collect personal information that you provide directly to us, including your name, company name, mailing address, email address, telephone number, mobile phone number, account credentials, shipment information, quote or order details, payment or billing information, and information you submit through website forms, search tools, account portals, customer service requests, or other communications with us.
We may also collect information automatically when you use our website or online services, including IP address, device identifiers, browser type, operating system, pages viewed, links clicked, session information, cookie identifiers, and other information about your interaction with our website and online tools.
We may collect information from third parties, such as service providers, carriers, payment processors, fraud-prevention vendors, analytics providers, advertising technology providers, business partners, and, where applicable, credit reporting or verification sources.
Please do not submit Social Security numbers, driver’s license numbers, health information, financial account passwords, or other sensitive information through search bars, website forms, chat tools, text messages, or voicemail unless we specifically request it through a secure channel. Website forms, search functions, chat tools, analytics scripts, pixels, and similar tools can create privacy risk if they transmit user-entered content to third parties before notice and consent are obtained.
We use personal information to provide and manage our services, including to create and maintain accounts, process quotes and orders, arrange and track shipments, process payments, send invoices, provide customer support, communicate about our services, respond to requests, and maintain business records.
We use personal information to operate, secure, debug, and improve our website, systems, and services, including to diagnose technical issues, prevent fraud, protect against misuse, maintain security controls, and understand how users interact with our website.
We may use personal information to send service-related communications, including account notices, shipment updates, invoice communications, customer service messages, and text messages related to our services.
We may use personal information for marketing or advertising only as permitted by applicable law and your privacy choices, including any required consent or opt-out rights.
We use cookies and similar technologies to operate our website, remember user preferences, maintain sessions, improve functionality, analyze website performance, and, where enabled, deliver or measure advertising.
Some website tools, including analytics scripts, pixels, chat tools, embedded content, and advertising technologies, may cause information about your browser, device, website interactions, search terms, or form activity to be transmitted to third parties. Claims under California’s Invasion of Privacy Act have focused on whether website tools transmit user-entered content to third-party analytics or advertising services without prior consent.
Where required by law, we will provide notice and obtain your consent before activating non-essential cookies, pixels, analytics tools, chat tools, advertising technologies, or other third-party tracking tools that may collect or transmit information about your website interactions. Updating a privacy policy alone may not be sufficient if applicable law requires consent before the communication occurs.
You can manage cookie and tracking preferences through our cookie banner or privacy preference center, if available, and through your browser settings. We will also honor legally required opt-out preference signals, such as Global Privacy Control, where required by applicable law.
We may disclose personal information to service providers and contractors that help us operate our business, including technology hosting providers, customer support providers, payment processors, carriers, logistics partners, communications providers, text messaging vendors, analytics providers, security vendors, and professional advisers.
We may disclose personal information to business partners or third parties when needed to provide requested services, complete transactions, process payments, deliver communications, support website functionality, or comply with your instructions.
We may disclose personal information when required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect our rights, enforce our terms, prevent fraud, protect safety, or participate in legal, regulatory, or dispute-resolution proceedings.
We may disclose personal information in connection with a business transaction, such as a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar transaction.
We do not sell personal information for money. If we use advertising or analytics technologies in a way that constitutes “sharing” personal information, “targeted advertising,” or similar activity under applicable state privacy laws, you may opt out as described below.
If you provide a mobile phone number, you consent to receive text messages from Armstrong or our authorized service providers at the number provided, including automated or prerecorded text messages related to our services.
Consent to receive text messages is not a condition of any purchase or use of our services. Message and data rates may apply, and message frequency may vary.
You may opt out of text messages by replying STOP to any text message you receive from us, and we may send one final message confirming your unsubscribe request.
For help with text messages, you may reply HELP to a text message or contact us using the information below.
We do not sell mobile information, and we do not share mobile information, text messaging opt-in data, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.
Depending on where you live and subject to applicable exceptions, you may have the right to request access to personal information we maintain about you, receive a copy of your personal information, correct inaccurate personal information, delete personal information, opt out of the sale or sharing of personal information, opt out of targeted advertising, opt out of certain profiling, limit the use or disclosure of sensitive personal information, withdraw consent where processing is based on consent, and appeal a decision we make about your privacy request.
You may exercise privacy rights by contacting us at contracts@armstrongtransport.com, or mailing us at Armstrong Transport Group, LLC, 1120 S. Tryon St., Ste. 500, Charlotte, NC 28203.
We may need to verify your identity before fulfilling a privacy request. If you use an authorized agent, we may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly with us.
We will not discriminate against you for exercising privacy rights. This means we will not deny services, charge different prices, provide a different level or quality of service, or retaliate against you because you exercised rights available under applicable privacy laws.
If we deny your privacy request, in whole or in part, you may appeal the decision by contacting us using the same method used to submit your request and stating that you are appealing our decision.
For purposes of applicable U.S. state privacy laws, we may collect the following categories of personal information: identifiers; customer records information; commercial information; payment and billing information; internet or other electronic network activity information; geolocation information derived from IP address or device data; professional or employment-related information if provided in a business context; audio, electronic, or similar information if you call us or leave a voicemail; inferences based on interactions with our website or services; and sensitive personal information if you provide it or if it is necessary to complete a transaction.
We use these categories of personal information for the purposes described in this Privacy Policy, including providing services, processing transactions, communicating with you, securing and improving our systems, complying with law, and exercising or defending legal rights.
We disclose these categories of personal information to the categories of recipients described in this Privacy Policy, including service providers, contractors, logistics partners, payment processors, communications providers, analytics providers, advertising technology providers where enabled and permitted, professional advisers, government authorities, and transaction counterparties.
We retain personal information for as long as reasonably necessary to provide services, maintain accounts, complete transactions, comply with legal and tax obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. When personal information is no longer needed, we will delete, deidentify, or aggregate it in accordance with applicable law and our records-retention practices.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These safeguards may include encryption, access controls, secure storage, monitoring, and other security measures appropriate to the nature of the information.
No website, system, or method of transmission is completely secure. You are responsible for using strong passwords, protecting account credentials, and contacting us promptly if you believe your account or information has been compromised.
Our website and services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will delete it as required by law.
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of third-party websites or services.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and provide additional notice where required by law.
If we materially change how we use or disclose personal information previously collected from you, we will provide notice and, where required, obtain consent or provide an opportunity to opt out.
If you have questions about this Privacy Policy, our privacy practices, or your privacy choices, you may contact us at contracts@armstrongtransport.com, or write to Armstrong Transport Group, LLC, 1120 S. Tryon St., Ste. 500, Charlotte, NC 28203.
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