Last Updated: August 3, 2026
Armstrong Transport Group ("Armstrong," "we," "our," or "us") respects your privacy and is committed to handling Personal Information responsibly. This Privacy Policy explains how we collect, use, disclose, retain, and protect ("Process") Personal Information when you visit our website, use our online tools, request quotes, create or use an account, receive our email updates, interact with our chat tool, fill out a contact form, place or track shipments, pay invoices, communicate with us, or use our related services, including text message communications (our "Services"). In this Policy, "Personal Information" means information that is linked or reasonably linkable to identified or identifiable individuals.
By using our Services, you consent to the Processing of your Personal Information as described in this Policy and are over 18 years of age. If you are not over 18 or do not agree with the terms of this Policy, do not access or use the Services.
This Policy does not apply to information collected or used by any third-party websites or services that may be linked or accessible through our Services. Armstrong has no control over and is not responsible for the content, practices, or privacy policies of such third parties.
This Privacy Policy is intended to serve as our general U.S. privacy notice and our notice at collection for residents of states with comprehensive privacy laws. Certain rights described below apply only where required by applicable law.
We may collect Personal Information that you provide directly to us, including your name, company name, mailing address, email address, telephone number, mobile phone number, account credentials, shipment information, quote or order details, payment or billing information, and information you submit through website forms, search tools, account portals, customer service requests, or other communications with us.
We may also automatically collect technical information when you use our website or other Services, including IP address, device identifiers, browser type, operating system, pages viewed, links clicked, session information, and other information about your interaction with our website and other Services. We and our third-party partners may use cookies and similar technologies to operate our website, remember user preferences, maintain sessions, improve functionality, and analyze website performance. We may use third-party tools, such as Google Analytics, to analyze how users interact with our website and other Services.
In general, when we provide our Services, we do not Process sensitive Personal Information, as that term is defined in U.S. state privacy laws. Please do not submit Social Security numbers, driver's license numbers, health information, financial account passwords, or other sensitive information through search bars, website forms, chat tools, text messages, or voicemail unless we specifically request it through a secure channel.
We use Personal Information to provide and manage our Services, including to create and maintain accounts, process quotes and orders, arrange and track shipments, process payments, send invoices, provide customer support, communicate about our Services, respond to requests, and maintain business records.
We use Personal Information to operate, secure, debug, and improve our website and Services, including to diagnose technical issues, prevent fraud, protect against misuse, maintain security controls, and understand how users interact with our website.
We may use Personal Information to send service-related communications, including account notices, shipment updates, invoice communications, customer service messages, and text messages related to our services.
As part of our efforts to grow our business, we may use Personal Information to measure the effectiveness of our recruiting and marketing efforts and to display advertisements to individuals who have previously visited our website. We may also use Personal Information to send marketing emails. Recipients may unsubscribe from these emails at any time.
As part of our ongoing efforts to improve the quality of our Services and to develop new Services, we may use your Personal Information to analyze how customers use our Services and how we can make them better.
If the Personal Information is aggregated or de-identified in a manner that it can no longer be associated with an identified or identifiable person, it is no longer covered by this Policy and may be used for any purpose.
We may disclose Personal Information to service providers and contractors that help us operate our business, including technology hosting providers, customer support providers, payment processors, carriers, logistics partners, communications providers, text messaging vendors, analytics providers, security vendors, and professional advisers.
We may disclose Personal Information to business partners or third parties when needed to provide requested services, complete transactions, process payments, deliver communications, support website functionality, or comply with your instructions.
We may disclose Personal Information when required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect our rights, enforce our terms, prevent fraud, protect safety, or participate in legal, regulatory, or dispute-resolution proceedings.
We may disclose Personal Information in connection with a business transaction, such as a merger, acquisition, reorganization, financing, sale of assets, bankruptcy, or similar transaction.
As part of our efforts to grow our business, we may work with third-party service providers to measure the effectiveness of our recruiting and marketing efforts and to display advertisements to individuals who have previously visited our website. We also send marketing emails to current and potential customers and use third-party services to measure whether recipients open those emails. Visitors may unsubscribe at any time from our marketing emails.
Depending on where you live and subject to applicable exceptions, you may have certain rights to request information from us about our Processing of your Personal Information, or to direct us to take certain actions related to your Personal Information. It is our intent to comply with any data privacy laws that cover your Personal Information.
If you are a resident of California, you may have rights through the California Consumer Privacy Act and its implementing regulations (collectively, the "CCPA"). The "California Privacy Disclosure" below provides more information about these rights.
If you have any questions about how we Process your Personal Information, or about the data privacy laws that may apply to you, please contact us at contracts@armstrongtransport.com, mail us at Armstrong Transport Group, LLC, 1120 S. Tryon St., Ste. 500, Charlotte, NC 28203, or call us toll free at 877-240-1181.
If you are a California resident, this section supplements our general Privacy Policy with disclosures that are required by the CCPA.
In the preceding 12 months, we may have collected the following categories of Personal Information: personal identifiers; personal information described in Cal. Civ. Code Section 1798.80(e); commercial information, including payment and billing information; internet or other electronic network activity information; general geolocation information derived from IP address or device data; professional or employment-related information if provided in a business context; and audio, electronic, or similar information if you call us or leave a voicemail.
Please consult the "Personal Information We Collect" section in our Privacy Policy for the categories of Personal Information we collect, and the "How We Use Personal Information" section for the business and commercial purposes of our collection.
We do not "sell" or "share" Personal Information, as those terms are defined in the CCPA. As explained in the Privacy Policy, we do not generally Process sensitive Personal Information, as that term is defined in the CCPA, and do not Process sensitive Personal Information for purposes other than those specified in Cal. Code Regs. Section 7027(m).
You have the right to request that we disclose the Personal Information we have collected about you, covering the period from January 1, 2022, through the date we receive your request. In addition to this "right to know," you also have the right to request that we correct or delete, with some exceptions, your Personal Information.
We will not retaliate against you for exercising any CCPA right. This protection applies whether you are a consumer, a job applicant, an employee, or an independent contractor.
You may make a CCPA request by emailing us at contracts@armstrongtransport.com, mailing us at Armstrong Transport Group, LLC, 1120 S. Tryon St., Ste. 500, Charlotte, NC 28203, or calling us toll free at 877-240-1181. We will acknowledge receipt of your request within 10 days and will endeavor to provide a substantive response within 45 days of receipt. If we require additional time, we will notify you in writing of the reason and the extension period, which will not exceed an additional 45 days.
We may need to verify your identity before fulfilling one of these requests. If you use an authorized agent, we may require proof that the agent is authorized to act on your behalf and may ask you to verify your identity directly with us.
We retain Personal Information for as long as reasonably necessary to provide our Services, maintain accounts, complete transactions, comply with legal and tax obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes. When Personal Information is no longer needed, we will delete, deidentify, or aggregate it in accordance with applicable law and our records-retention practices.
We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. These safeguards may include encryption, access controls, secure storage, monitoring, and other security measures appropriate to the nature of the information.
No website, system, or method of transmission is completely secure. You are responsible for using strong passwords, protecting account credentials, and contacting us promptly if you believe your account or information has been compromised.
Our website and Services are intended for business users and are not directed to children under 18. We do not knowingly collect Personal Information from children under 18. If we learn that we have collected Personal Information from a child under 18 without appropriate consent, we will delete it as required by law.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date and provide additional notice where required by law.
If you have questions about this Privacy Policy, our privacy practices, or your privacy choices, you may contact us at contracts@armstrongtransport.com, write to Armstrong Transport Group, LLC, 1120 S. Tryon St., Ste. 500, Charlotte, NC 28203, or call us toll free at 877-240-1181.
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