--- title: ATG Fuel For Thought | Cargo Claims (2) description: Cargo Claims | The latest on transportation, logistics, technology and industry trends. (2) image: https://www.armstrongtransport.com/hubfs/Stock%20images/Stock%20Images/backgrounds/truck-sunset.png --- - Categories ** - Follow Us ** - ** [Subscribe](https://www.armstrongtransport.com/blog-subscription) - [**](https://www.facebook.com/ATGFR8/) - [**](https://www.linkedin.com/company/armstrong-transport-group) - [**](https://www.instagram.com/atgfr8/) ATG Fuel For Thought The latest on transportation, logistics, technology and industry trends. [Subscribe](https://www.armstrongtransport.com/blog-subscription) - Categories - Social - [**](https://www.facebook.com/ATGFR8/) - [**](https://www.linkedin.com/company/armstrong-transport-group) - [**](https://www.instagram.com/atgfr8/) - ** - [Subscribe](https://www.armstrongtransport.com/blog-subscription) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/what-is-a-concealed-damage-claim-and-how-can-it-be-resolved) [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) ## [ What Is a Concealed Damage Claim, and How Can It Be Resolved? ](https://www.armstrongtransport.com/blog/what-is-a-concealed-damage-claim-and-how-can-it-be-resolved) By: [Stephanie Wilson](https://www.armstrongtransport.com/blog/author/stephanie-wilson) August 25th, 2022 An Armstrong customer once filed a claim for damage to a new machine. Since the damage was not noted on the delivery document and the document was signed free and clear, we ... [Read More](https://www.armstrongtransport.com/blog/what-is-a-concealed-damage-claim-and-how-can-it-be-resolved) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/what-is-a-concealed-damage-claim-and-how-can-it-be-resolved) - [**](https://twitter.com/intent/tweet?text=What+Is+a+Concealed+Damage+Claim%2C+and+How+Can+It+Be+Resolved%3F&url=https://www.armstrongtransport.com/blog/what-is-a-concealed-damage-claim-and-how-can-it-be-resolved&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/what-is-a-concealed-damage-claim-and-how-can-it-be-resolved&title=What+Is+a+Concealed+Damage+Claim%2C+and+How+Can+It+Be+Resolved%3F&summary=Concealed+damage+claims+are+one+of+the+most+challenging+types+of+freight+claims+to+resolve.+Read+on+to+learn+more+about+concealed+damage+claims+and+improving+your+chances+of+recovering+losses.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/what-is-a-concealed-damage-claim-and-how-can-it-be-resolved) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/the-most-unusual-claims-armstrong-has-resolved) [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Hostage Load](https://www.armstrongtransport.com/blog/topic/hostage-load) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Shippers](https://www.armstrongtransport.com/blog/topic/shippers) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ The Most Unusual Claims Armstrong Has Resolved ](https://www.armstrongtransport.com/blog/the-most-unusual-claims-armstrong-has-resolved) By: [Stephanie Wilson](https://www.armstrongtransport.com/blog/author/stephanie-wilson) August 11th, 2022 Freight shipments typically involve long stretches of highway and, ideally, an uneventful drive. However, at times, the process isn't quite so smooth. As a third-party logistics ... [Read More](https://www.armstrongtransport.com/blog/the-most-unusual-claims-armstrong-has-resolved) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/the-most-unusual-claims-armstrong-has-resolved) - [**](https://twitter.com/intent/tweet?text=The+Most+Unusual+Claims+Armstrong+Has+Resolved&url=https://www.armstrongtransport.com/blog/the-most-unusual-claims-armstrong-has-resolved&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/the-most-unusual-claims-armstrong-has-resolved&title=The+Most+Unusual+Claims+Armstrong+Has+Resolved&summary=Although+freight+movement+is+typically+a+long+and+uneventful+process%2C+the+journey+isn%27t+always+so+smooth.+This+blog+post+recounts+some+of+the+most+interesting+and+unusual+claims+situations+we%27ve+encountered.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/the-most-unusual-claims-armstrong-has-resolved) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/3-things-to-consider-when-coordinating-flatbed-shipments) [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Safety](https://www.armstrongtransport.com/blog/topic/safety) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ 3 Things to Consider When Coordinating Flatbed Shipments ](https://www.armstrongtransport.com/blog/3-things-to-consider-when-coordinating-flatbed-shipments) By: [Jonathan Marsh](https://www.armstrongtransport.com/blog/author/jonathan-marsh) July 15th, 2022 If you've never moved a flatbed load, especially one that is overweight or oversized, the process can seem daunting. Open lines of communication between the shipper, broker, and ... [Read More](https://www.armstrongtransport.com/blog/3-things-to-consider-when-coordinating-flatbed-shipments) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/3-things-to-consider-when-coordinating-flatbed-shipments) - [**](https://twitter.com/intent/tweet?text=3+Things+to+Consider+When+Coordinating+Flatbed+Shipments&url=https://www.armstrongtransport.com/blog/3-things-to-consider-when-coordinating-flatbed-shipments&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/3-things-to-consider-when-coordinating-flatbed-shipments&title=3+Things+to+Consider+When+Coordinating+Flatbed+Shipments&summary=Flatbed+shipping+is+challenging%2C+and+many+of+the+commodities+hauled+via+flatbed+require+special+handling.+Get+your+flatbed+shipment+started+off+right+with+these+tips.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/3-things-to-consider-when-coordinating-flatbed-shipments) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/how-are-freight-brokers-and-freight-forwarders-different) [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Shippers](https://www.armstrongtransport.com/blog/topic/shippers) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ What's the Difference Between Freight Brokers and Freight Forwarders? ](https://www.armstrongtransport.com/blog/how-are-freight-brokers-and-freight-forwarders-different) By: [Emily M. Chiarizia, Esq.](https://www.armstrongtransport.com/blog/author/emily-m-chiarizia-esq) February 22nd, 2022 Brokers and forwarders both play a vital role in logistics and cargo movement. They have many similarities, and the terms “broker” and “forwarder” are often used interchangeably. ... [Read More](https://www.armstrongtransport.com/blog/how-are-freight-brokers-and-freight-forwarders-different) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/how-are-freight-brokers-and-freight-forwarders-different) - [**](https://twitter.com/intent/tweet?text=What%27s+the+Difference+Between+Freight+Brokers+and+Freight+Forwarders%3F&url=https://www.armstrongtransport.com/blog/how-are-freight-brokers-and-freight-forwarders-different&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/how-are-freight-brokers-and-freight-forwarders-different&title=What%27s+the+Difference+Between+Freight+Brokers+and+Freight+Forwarders%3F&summary=This+blog+post+examines+what+freight+brokers+and+freight+forwarders+do%2C+highlighting+the+key+differences+between+each.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/how-are-freight-brokers-and-freight-forwarders-different) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/what-are-permitted-loads) [Carrier Relations](https://www.armstrongtransport.com/blog/topic/carrier-relations) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Safety](https://www.armstrongtransport.com/blog/topic/safety) | [Freight Rates](https://www.armstrongtransport.com/blog/topic/freight-rates) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Shippers](https://www.armstrongtransport.com/blog/topic/shippers) ## [ What Are Permitted Loads? ](https://www.armstrongtransport.com/blog/what-are-permitted-loads) By: [Deon Berube](https://www.armstrongtransport.com/blog/author/deon-berube) January 25th, 2022 Generally, permitted loads are classified as overweight (heavy haul) or oversized (over-dimensional or OD) loads. [Read More](https://www.armstrongtransport.com/blog/what-are-permitted-loads) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/what-are-permitted-loads) - [**](https://twitter.com/intent/tweet?text=What+Are+Permitted+Loads%3F&url=https://www.armstrongtransport.com/blog/what-are-permitted-loads&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/what-are-permitted-loads&title=What+Are+Permitted+Loads%3F&summary=Our+blog+post+looks+at+what+constitutes+a+heavy+haul+load%2C+what+you+need+to+know+about+permitting%2C+and+the+factors+that+go+into+pricing+out+permitted+freight.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/what-are-permitted-loads) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/how-modern-freight-brokerages-manage-exceptions) [Carrier Relations](https://www.armstrongtransport.com/blog/topic/carrier-relations) | [Agency Ownership](https://www.armstrongtransport.com/blog/topic/agency-ownership) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Shippers](https://www.armstrongtransport.com/blog/topic/shippers) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ How Modern Freight Brokerages Manage Exceptions ](https://www.armstrongtransport.com/blog/how-modern-freight-brokerages-manage-exceptions) By: [Taylor Borum](https://www.armstrongtransport.com/blog/author/taylorborum) October 26th, 2021 Moving freight is a challenging process that requires massive coordination and collaboration between multiple parties. Supply chains intimately weave manufacturers and retailers, ... [Read More](https://www.armstrongtransport.com/blog/how-modern-freight-brokerages-manage-exceptions) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/how-modern-freight-brokerages-manage-exceptions) - [**](https://twitter.com/intent/tweet?text=How+Modern+Freight+Brokerages+Manage+Exceptions&url=https://www.armstrongtransport.com/blog/how-modern-freight-brokerages-manage-exceptions&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/how-modern-freight-brokerages-manage-exceptions&title=How+Modern+Freight+Brokerages+Manage+Exceptions&summary=This+blog+post+covers+what+management+by+exception+is%2C+how+technology+plays+a+part%2C+and+how+logistics+professionals+can+enhance+their+exception+management+processes.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/how-modern-freight-brokerages-manage-exceptions) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) [Carrier Relations](https://www.armstrongtransport.com/blog/topic/carrier-relations) | [Agency Ownership](https://www.armstrongtransport.com/blog/topic/agency-ownership) | [Business Advice](https://www.armstrongtransport.com/blog/topic/business-advice) | [Technology](https://www.armstrongtransport.com/blog/topic/technology) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Safety](https://www.armstrongtransport.com/blog/topic/safety) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Freight Broker](https://www.armstrongtransport.com/blog/topic/freight-broker) ## [ How Freight Agents Use Check Calls to Enhance Customer Service ](https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) By: [Scott Watanabe](https://www.armstrongtransport.com/blog/author/scott-watanabe) October 7th, 2021 As port congestion and other challenges continue to strain the supply chain, it's more important than ever to provide real-time track and trace capabilities. For customers, it's ... [Read More](https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) - [**](https://twitter.com/intent/tweet?text=How+Freight+Agents+Use+Check+Calls+to+Enhance+Customer+Service&url=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service&title=How+Freight+Agents+Use+Check+Calls+to+Enhance+Customer+Service&summary=This+post+covers+what+check+calls+are%2C+why+it%E2%80%99s+essential+to+complete+them+in+tandem+with+track+and+trace+technology%2C+and+how+you+can+conduct+better+check+calls.) - [**](mailto:?body=https://www.armstrongtransport.com/blog/how-freight-agents-use-check-calls-to-enhance-customer-service) [![Blog Feature](https://cdn2.hubspot.net/hubfs/298890/blog-files/blog--cards-feature.png) ](https://www.armstrongtransport.com/blog/3-tips-for-managing-freight-during-a-winter-pandemic) [Insider](https://www.armstrongtransport.com/blog/topic/insider) | [Logistics](https://www.armstrongtransport.com/blog/topic/logistics) | [Cargo Claims](https://www.armstrongtransport.com/blog/topic/cargo-claims) | [Transportation](https://www.armstrongtransport.com/blog/topic/transportation) | [Best Practices](https://www.armstrongtransport.com/blog/topic/best-practices) | [Agent Program](https://www.armstrongtransport.com/blog/topic/agent-program) | [carriers](https://www.armstrongtransport.com/blog/topic/carriers) | [Safety](https://www.armstrongtransport.com/blog/topic/safety) | [Freight Management](https://www.armstrongtransport.com/blog/topic/freight-management) | [Shippers](https://www.armstrongtransport.com/blog/topic/shippers) ## [ 3 Tips for Managing Freight During a Winter Pandemic ](https://www.armstrongtransport.com/blog/3-tips-for-managing-freight-during-a-winter-pandemic) By: [Morgan Griffith](https://www.armstrongtransport.com/blog/author/morgan-griffith) December 17th, 2020 Winter has it out for freight management. The northern United States and Canada – home to major shipping hubs – can be severely impacted by snow, wind, and ice. Over-the-road and ... [Read More](https://www.armstrongtransport.com/blog/3-tips-for-managing-freight-during-a-winter-pandemic) Share ** - ** Close - [**](https://www.facebook.com/sharer/sharer.php?u=https://www.armstrongtransport.com/blog/3-tips-for-managing-freight-during-a-winter-pandemic) - [**](https://twitter.com/intent/tweet?text=3+Tips+for+Managing+Freight+During+a+Winter+Pandemic&url=https://www.armstrongtransport.com/blog/3-tips-for-managing-freight-during-a-winter-pandemic&via=) - [**](https://www.linkedin.com/shareArticle?url=https://www.armstrongtransport.com/blog/3-tips-for-managing-freight-during-a-winter-pandemic&title=3+Tips+for+Managing+Freight+During+a+Winter+Pandemic&summary=Winter+isn%27t+the+easiest+season+to+navigate+in+the+logistics+world.+Armstrong+Transport+Group+shares+three+simple+tips+for+freight+management+success.+) - [**](mailto:?body=https://www.armstrongtransport.com/blog/3-tips-for-managing-freight-during-a-winter-pandemic) ![armstrong icon](https://www.armstrongtransport.com/hubfs/Logos/NEW%20LOGO/Icon%20Logo/ATG_Icon_4C-Main.png) ### The lastest on transportation, logistics, technology and industry trends. 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