Why Emotional Intelligence Should Matter to Your Organization
Emotional intelligence (EI) refers to the ability to recognize, understand and manage emotions. It’s not just about expressing and controlling emotions but also about interpreting and responding to how others are feeling. People who have strong EI can consider the perspectives, experiences, and emotions of other people.In a competitive and fast-paced industry like logistics, emotions can run hot. Like all sales roles, freight brokering is competitive and well-suited to driven self-starters. Can freight agents be more successful and less likely to experience burnout when they are able to control their emotions? Does an agent’s ability to empathize with carriers and shippers significantly impact a brokerage’s ability to grow?
What Is Emotional Intelligence?
EI relies on the individual being able to look at their own emotions as well as reading the emotions of those they are interacting with. EI is made up of four key skills:
- Self-Awareness - being able to identify how you are feeling and why.
- Self-Management - actively choosing what you say and do and controlling your actions at any moment.
- Social Awareness - picking up on the emotions and feelings of those with whom you are interacting.
- Relationship Management - using the awareness of your emotions and other’s emotions to foster clear communication and better understanding.
The diagram below identifies the core competencies of EI.
How Emotional Intelligence Impacts an Organization’s Success
- Accept criticism and responsibility
- Move on after making a mistake
- Say no when you need to
- Share your feelings with others
- Solve problems in ways that work for everyone
- Show empathy for other people
- Have great listening skills
- Know why you do the things you do
- Avoid being judgmental of others
Want to Learn More?
About Lauren Russell
Lauren Russell serves as Armstrong’s Chief Marketing Officer. Originally joining the team in 2012 to focus on human resources and recruiting, Lauren recently transitioned to marketing, social media, agent relations, and event planning. She has over 20 years of experience in logistics and transportation.